We staff and support enrollments in three ways: onsite, face-to-face with salaried Benefit Counselors, telephonically, using our toll-free Call Center, and online self-service (paired with self-service enrollment platforms).
Our people make the difference. Our people are experienced in conducting enrollments for clients of all sizes. We staff onsite and Call Center enrollments with experienced, salaried Benefit Counselors who are trained in advance for your specific benefits and technology platform...using our technology or yours. We cater to your employees by deploying specialized personnel who are bilingual, fluent in American Sign Language, and/or cross-trained in your own technology. Our Project Management team closely monitors and audits employee satisfaction and sends you Quality Assurance reports on a daily basis.
Our Call Center located in Chicago, Illinois has the capacity and technology to manage complex and geographically dispersed clients with ease, using both inbound and outbound schedules.